Terms and Conditions for Perfect Leather Care
1. Service Agreement
By availing of our leather care services, you agree to abide by these terms and conditions. These terms ensure transparency, quality, and customer satisfaction.
2. Service Scope
Our leather care services include:
- Cleaning
- Conditioning
- Polishing
- Repairing (if applicable)
Additional services may require a separate agreement and pricing.
3. Customer Responsibilities
- Customers must disclose the material type and any pre-existing damage to the leather item.
- Ensure the leather item is clean from dirt or debris before handing it over.
- Follow our care instructions post-service to maintain the results.
4. Liability
- We take utmost care in handling your items, but we are not liable for:
- Pre-existing damage or defects.
- Damage caused by incorrect material information provided by the customer.
- Results differing due to wear and tear or extreme leather conditions.
5. Payment Terms
- Full payment is required upon service completion.
- Any disputes regarding charges must be addressed within 7 days of payment.
6. Refunds and Returns
- No refunds for services already rendered unless due to proven negligence on our part.
- Claims must be submitted within 48 hours of receiving the item.
7. Turnaround Time
- The estimated time for service completion will be communicated during booking.
- Delays may occur due to unforeseen circumstances, and customers will be informed promptly.
8. Care Limitations
- We use premium products and techniques; however, not all stains or damages can be restored to the original state.
- Over-processed or poor-quality leather may have limited improvement.
9. Force Majeure
We are not responsible for delays or damages caused by factors beyond our control, such as natural disasters, accidents, or theft.
10. Governing Law
These terms are governed by the laws of the region in which our business operates.
11. Amendments
We reserve the right to modify these terms and conditions at any time without prior notice. Updated terms will be available on our website or upon request.
By proceeding with our leather care services, you acknowledge and accept these terms and conditions.